USID Foundation and Intuit Inc., jointly organized the 'Designing for Delight' workshop at Hyderabad as part of the USID conference. Texavi team actively participated in the interactive and innovative workshop that focused on the practical aspects of the customer experience and innovation process. Referred to as Designing for Delight (D4D) process, this approach is practical and efficient in discovering the real needs of the users.

At the end of the workshop, participants were asked to present their projects. It gave them opportunities to understand the latest research happening in the customer experience, design and product innovation areas around the world. Texavi team gave a talk on the approach, rationale, activities and deliverables with supporting case studies and won the award for Best Articulated Presentation.