Texavi's Usability Review and Redesign methodology is based on the proven industry practice of Heuristic Evaluation (also known as Expert Review) and our own experiences from previous implementations.

• Understand - Study the documents and Conduct stakeholder interviews
• Evaluate - Conduct expert review of the product, application or prototype
• Identify - Find problems and areas of improvement
• Recommend - Suggest solutions for identified problems
• Design - Create design options for the recommended solutions

Understand

• Go through the existing documents, specifications and artifacts
• Study them to gain the required background on the product and progress achieved so far
• Interact with your key stakeholders
• Personal one-to-one interactions not exceeding 1 hour each
• Need to have at least 4 stakeholder interactions
• Understand the business vision, technology constraints, objectives and expectations
• Present the findings to your team.
• Share and discuss for your inputs and insights

Evaluate

• Conduct expert review also known technically as heuristic evaluation.
• Analyze the product, application, or prototype by comparing and contrasting with the following:
• Standards
• Design Principles
• Guidelines
• Best practices
• Heuristics
• Share the report on a periodic basis your team
• Get feedback and re-work for improvement

Identify

• Identify problems, gaps and areas of improvement
• Look for them at various levels of User Experience, Accessibility, Internationalisation
• Navigation
• Interaction
• Content
• Functionality
• Presentation
• Share findings with your team for verification and validation

Recommend

• Ideate on the possible approaches to solve the problems
• Suggest the potential solutions considering the following aspects:
• Feasibility (technical)
• Viability (business)
• Desirability (Users)
• Share them with your team for review and inputs
• Rework and improve the report

Design

• Create wireframes for the key pages in the proposed application
• Create the final designs in specified formats
• Share them with your team for review
• Rework and improve the designs based on the feedback