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Know the needs [of the users]

The first process area is aimed at the discovery and setting of context for the product initiation. This can be mapped to the requirements and analysis phases in the traditional software development life cycle.

Know the Users

The 'Know the needs' process area comprises the following activities which are further categorized into tasks and associated artifacts. Note that these are not dependent on one another and the decision to include or exclude them is based on the nature of the product and availability of resources.

Activity Task Artifacts/ Outputs
Conduct stakeholder interactions
Conduct user studies
Product roadmap
User studies report
Identify needs, challenges
Task-flow engineering
- NA -
- NA -
Goals for the product
Profiles, personas & scenarios
- NA -

> Design & Develop [For the Users]